The Leatherside

Frequently asked questions

Last Updated on August 02, 2021

At The Leatherside, we are dedicated to ensuring that your leather goods reach you promptly, packaged securely, and with the utmost care. Here’s what you can expect regarding the processing and shipping of your orders:

Processing Time:

Upon receiving your order, our team works diligently to prepare your items for shipment. Our standard processing time typically ranges from 1 to 3 business days. Please note that personalized or custom-made items may require additional processing time.

Order Confirmation and Tracking:

Once your order is processed and ready for shipment, you will receive a confirmation email containing your order details and a tracking number. This tracking number allows you to monitor the progress of your package during transit.

Shipping Methods and Timeframes:

We offer the following shipping options:

  1. Nationwide Shipping: Our standard nationwide shipping method usually takes between 7 to 10 business days for delivery.
  2. International Shipping: For international orders, shipping times typically range from 2 to 3 weeks for delivery, depending on the destination country’s customs clearance process and local postal services.

Please note that shipping times are estimates and may be affected by factors beyond our control, such as weather conditions, customs clearance, or carrier delays.

International Shipping and Additional Fees:

For international orders, additional customs duties, taxes, or fees may apply depending on the destination country’s regulations. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

If you have any questions regarding the status of your order, tracking information, or need assistance, our customer service team is available to help. You can contact us via email at or through WhatsApp at (+92) 321 0101555.


Note: Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery issues.

At The Leatherside, we strive to ensure your satisfaction with every leather product you receive. If for any reason you are not entirely pleased with your purchase, we offer a hassle-free return and exchange policy.

Conditions for Return and Exchange:

  1. Timeframe: You may return or exchange your item within 30 days from the date of receipt.
  2. Condition of Product: Please ensure that the product is in its original condition, unused, and with all tags and packaging intact. Products that have been damaged, used, altered, or engraved cannot be accepted for return or exchange.
  1. Proof of Purchase: To initiate a return or exchange, a proof of purchase, such as the order number or purchase receipt, will be required.
  1. Contact Us: To begin the return or exchange process, please reach out to our customer service team at or through WhatsApp at (+92) 321 0101555 within the 30-day window from receiving your order.
  2. Approval and Instructions: Our team will guide you through the process and provide you with instructions for the return or exchange. We reserve the right to approve or deny returns based on the condition of the product.
  3. Shipping: You will be responsible for shipping the item back to us. We recommend using a trackable shipping service to ensure the safe arrival of the returned item.
  4. Inspection and Refund/Exchange: Once we receive the returned item and confirm that it meets our return policy conditions, we will process the refund or exchange accordingly. Refunds will be issued to the original payment method, and exchanges will be processed promptly.


– Customized or personalized items are non-returnable and non-exchangeable unless there is a manufacturing defect or an error on our part.

– In the case of manufacturing defects or errors, please contact us immediately upon receipt of the product, and we will assist you with a replacement or refund.

Should you have any questions or require further assistance regarding our return and exchange policy, please don’t hesitate to contact our customer service team.

At The Leatherside, we offer various convenient and secure payment methods to ensure a seamless shopping experience for our customers. Choose from the following payment options available during checkout:

  1. Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Simply enter your card details securely during checkout to complete your purchase.
  2. Bank Transfer: For selected regions or orders, we offer bank transfer as a payment option. Our customer service team will provide you with the necessary details to initiate the bank transfer process upon request.
  3. Cash on Delivery (COD): Cash on Delivery is available for nationwide payments only. This option allows you to pay in cash when your order is delivered to your specified address. Please note that COD is not available for international orders.

Your payment security and privacy are of utmost importance to us. We utilize industry-standard encryption and secure payment gateways to safeguard your personal and financial information during transactions. Rest assured that your details are protected and handled with the highest level of confidentiality.

Frequently asked questions

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